Jewelspan Returns Policy

You have seven (7) days after receipt of the artwork to decide whether to keep the artwork or return it in its original condition for a refund.  Please contact us at 609.397.0888 between the hours of 9:00 a.m. to 5 p.m. EST Monday to Friday or email us at returns Please give us the reason for the return.

We also require all returned artwork to be shipped by the buyer to the artist within three (3) days after notifying [email protected] that the work will be returned

You must ship the artwork through a traceable method and provide us with the shipment’s tracking number.

If you do not notify us of your intent to return the work within 7 days of receipt and/or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions may apply. Please contact us for an assessment of your specific situation.)

How to Return Undamaged Work

Step 1 – Within seven (7) days of your artwork delivery date, please call 609-397-0888 between the hours of 9:00 AM – 5:00 PM EST Monday through Saturday or email [email protected] to give us your order information and the reason for wanting to return the work.

Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist. Please refer to our Packaging Guidelines for instructions on how to safely package artwork for shipment.

Step 3 – Arrange to send the packaged artwork directly back to the artist using a traceable shipping method.

Step 4 – Email all shipping details including tracking number to [email protected]


Once the piece safely reaches the artist, Jewelspan will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.

Additional return information—PLEASE READ.

  • Jewelspan is not responsible for undelivered returns.
  • Additional shipping fees may apply for international returns. Please note that these fees may possibly be avoided if you inform the courier that the item is a return—though we can’t guarantee this.

What to Do If the Artwork Arrives Damaged

Step 1 – Within seven (7) days of your merchandise delivery date, please call 609-397-0888 between the hours of 9:00 AM – 5:00 PM EST Monday through Saturday or email [email protected] to give us your order information.

Step 2 – Save original packaging!

Step 3 – Take photos of damaged artwork and packaging. Please email these photos to [email protected]

Step 4 – A Jewelspan support representative will contact you to discuss next steps.

Shipping Costs

We examine all returns on a case-by-case basis in order to determine who is responsible for paying all costs (shipping and customs) required to deliver the artwork back to the artist. Generally, if we determine that the artwork was accurately described on our site (in terms of size, materials used, weight, etc.) and the collector is returning it as a result of buyer’s remorse, then the buyer is held responsible for return costs.

If we conclude that the artist misrepresented the work (either in the photograph or in the description), failed to disclose important information about the work, or if the artwork was damaged as a result of poor packaging, the collector will not be responsible for shipping and customs costs.